Charged IT Solutions LLC - Notice history

Please note: for any customers who have not yet migrated to our rebuilt VPS platform, the cutoff date for this is Tuesday. All services will be removed and cancelled out for customers that have not migrated over.

This migration is now complete, all VPS services are online and fully operational. If you have not received any new credentials to setup your VPS on our new platform, please reach out to us via your account manager, support [@] chargeditsolutions.com, or by opening a ticket via your client portal.

London has been completed as of this morning and is stable. We will be migrating customers in our Phoenix location on Wednesday, April 9th.

We have migrated Miami, and are now working on London. Customers at this location will receive emails regarding next steps, and will have their current VPS moved to a different location with a new IP address on April 6th.

This incident has been resolved. All customers in our Phoenix location should have stable connectivity at this time. We will post an RCA during business hours.

We've successfully brought our network equipment in Phoenix back online and to a fully functional state. Customers are being restored; RCA to come soon.

We will be rebuilding network configurations across our network stack for the entirety of today to ensure these problems do not occur again. All customers will be affected at some point during this time, we will issue SLA credits accordingly. Please do not message our staff members asking for updates; this will only hinder progress. We will post updates as we have them accordingly on our status page.

This incident has been resolved.

Our upstream carrier has implemented a fix, we are continuing to monitor the repair.

This incident has been resolved.

Connectivity is now re-routed to Amsterdam.

Rerouted to Madrid, Spain.

Connectivity re-routed to Warsaw, Poland at this time.

This incident has been resolved. Traffic has been moved away from Cogent and rebalanced.

DDoS protection services in our Phoenix location have been fully restored. This incident has been closed out. If you are still experiencing issues, please contact your designated account manager.

DDoS protected customers may see elevated latency for a short period of time in our Phoenix location as our upstream provider brings up and rebalances traffic at their LAX center. Updates will continue to be posted when available.

DDoS protection services in Phoenix are now routed to Salt Lake City. Network performance is deemed to no longer be in a degraded status; this incident will be kept open to continue monitoring and providing updates when able.

DDoS protection connectivity is now routed back to Kansas City at this time. We are continuing to monitor and provide updates when available.

DDoS protection services are now rerouted to New York. We are working with our upstream provider to resolve this issue. Further updates will be provided once available.