Charged IT Solutions LLC Status - Incident history https://status.chargeditsolutions.com Charged IT Solutions LLC Thu, 29 Jan 2026 21:00:00 +0000 Maintenance - Phoenix, US Type: Maintenance Duration: 1 minute Affected Components: DDoS Protection API, Iron Mountain - AZS-1 - Phoenix, AZ, Remote DDoS Protection, Equinix - CH3 - Chicago, IL, Telehouse - Docklands - London, UK, 365 Datacenters - BC1 - Miami, FL Jan 29, 21:00:00 GMT+0 - Identified - As part of our acquisition, we will be migrating our network stack to our new upstream. This is expected to take no longer than 3 hours (scheduled for 6), and customers will only experience a short blip during this time. We thank all our customers for their patience during this time. Jan 29, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 29, 21:01:00 GMT+0 - Completed - Maintenance has completed successfully Jan 29, 21:01:23 GMT+0 - Identified - This maintenance entry has been postponed. Jan 29, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 minute

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our acquisition, we will be migrating our network stack to our new upstream. This is expected to take no longer than 3 hours (scheduled for 6), and customers will only experience a short blip during this time. We thank all our customers for their patience during this time..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:01:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:01:23</var> GMT+0</small><br><strong>Identified</strong> - This maintenance entry has been postponed..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 29 Jan 2026 21:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmkywggxd0fwiqjegwci318vs https://status.chargeditsolutions.com/maintenance/cmkywggxd0fwiqjegwci318vs Re: Network Instability - DDoS Protection Type: Incident Affected Components: Remote DDoS Protection, DDoS Protection API Oct 4, 15:44:16 GMT+0 - Monitoring - Subsets of customers in major metro regions such as Chicago and Miami have been experiencing short disruptions in connectivity for the past few weeks. Specialized DDoS protection providers and infrastructure networks worldwide are currently facing an extraordinary threat: a massive botnet campaign known as Aisuru, the same botnet responsible for the record-breaking 22 Tbps attack against Cloudflare. This botnet is launching attacks that exceed multiple terabits per second in volume, and subsequently creating congestion not only at targeted endpoints, but throughout the broader Internet infrastructure, affecting transit providers and peering points that serve traffic beyond any single network. It's important to recognize that attacks of this magnitude affect the entire Internet ecosystem. Protection providers including OVH, GSL, CosmicGuard, NeoProtect, and others have all seen similar challenges. When attackers direct multi-terabit floods toward a mitigation provider's infrastructure, temporary disruptions can occur even with the right mitigation in place. No provider can guarantee complete immunity against attacks of this unprecedented scale. Services with strict latency and packet loss requirements—such as real-time gaming, VoIP, and live streaming—are especially vulnerable during these events. Even when our upstream mitigation provider reroutes traffic in response to attacks, the initial attack wave may have already caused timeouts, lag, or connection drops before mitigation takes effect. We want to assure you that maintaining service stability is our highest priority. Our team is monitoring the situation 24/7, working directly with our mitigation partner to minimize exposure and respond to evolving threats. This represents an industry-wide challenge affecting networks globally, but we remain fully committed to protecting your services and maintaining the best possible stability under these extraordinary circumstances. Type: Incident

Affected Components: ,

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:44:16</var> GMT+0</small><br><strong>Monitoring</strong> - Subsets of customers in major metro regions such as Chicago and Miami have been experiencing short disruptions in connectivity for the past few weeks. Specialized DDoS protection providers and infrastructure networks worldwide are currently facing an extraordinary threat: a massive botnet campaign known as Aisuru, the same botnet responsible for the record-breaking 22 Tbps attack against Cloudflare. This botnet is launching attacks that exceed multiple terabits per second in volume, and subsequently creating congestion not only at targeted endpoints, but throughout the broader Internet infrastructure, affecting transit providers and peering points that serve traffic beyond any single network. It's important to recognize that attacks of this magnitude affect the entire Internet ecosystem. Protection providers including OVH, GSL, CosmicGuard, NeoProtect, and others have all seen similar challenges. When attackers direct multi-terabit floods toward a mitigation provider's infrastructure, temporary disruptions can occur even with the right mitigation in place. No provider can guarantee complete immunity against attacks of this unprecedented scale. Services with strict latency and packet loss requirements—such as real-time gaming, VoIP, and live streaming—are especially vulnerable during these events. Even when our upstream mitigation provider reroutes traffic in response to attacks, the initial attack wave may have already caused timeouts, lag, or connection drops before mitigation takes effect. We want to assure you that maintaining service stability is our highest priority. Our team is monitoring the situation 24/7, working directly with our mitigation partner to minimize exposure and respond to evolving threats. This represents an industry-wide challenge affecting networks globally, but we remain fully committed to protecting your services and maintaining the best possible stability under these extraordinary circumstances..</p> ]]> Sat, 4 Oct 2025 15:44:16 +0000 https://status.chargeditsolutions.com/incident/cmgcg1a1f00tmoyxwy2r17pqs https://status.chargeditsolutions.com/incident/cmgcg1a1f00tmoyxwy2r17pqs DDoS Protection - Miami, FL Type: Incident Duration: 43 minutes Affected Components: 365 Datacenters - BC1 - Miami, FL Sep 25, 22:20:00 GMT+0 - Resolved - This incident has been resolved. Sep 25, 21:58:07 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 25, 21:59:58 GMT+0 - Monitoring - Experienced a blip with our upstream provider - we are watching connectivity and working to see what the issue may have been. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>22:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:58:07</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>21:59:58</var> GMT+0</small><br><strong>Monitoring</strong> - Experienced a blip with our upstream provider - we are watching connectivity and working to see what the issue may have been..</p> ]]> Thu, 25 Sep 2025 21:58:07 +0000 https://status.chargeditsolutions.com/incident/cmfzyfgf201ii5jen8iz9o9fd https://status.chargeditsolutions.com/incident/cmfzyfgf201ii5jen8iz9o9fd Maintenance - Phoenix, US - DDoS Protection Type: Maintenance Duration: 39 minutes Affected Components: Iron Mountain - AZS-1 - Phoenix, AZ Sep 23, 02:00:00 GMT+0 - Identified - We will be implementing improvements to our BGP configuration on our edge routers. Customers may see brief BGP flaps during this time. This window has been scheduled for 1 hour, but changes are expected to affect traffic for no more than 5 minutes. All services should resume normal operation after this maintenance window is declared complete. Sep 23, 02:38:32 GMT+0 - Completed - Maintenance has completed successfully. Sep 23, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 39 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be implementing improvements to our BGP configuration on our edge routers. Customers may see brief BGP flaps during this time. This window has been scheduled for 1 hour, but changes are expected to affect traffic for no more than 5 minutes. All services should resume normal operation after this maintenance window is declared complete..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>02:38:32</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 23 Sep 2025 02:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmfsfmz4601vqhc8gxhw3587y https://status.chargeditsolutions.com/maintenance/cmfsfmz4601vqhc8gxhw3587y Maintenance - DDoS Protection - Miami, FL Type: Maintenance Duration: 2 days and 12 hours Affected Components: 365 Datacenters - BC1 - Miami, FL Sep 11, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 11, 01:00:00 GMT+0 - Identified - We will be implementing improvements to our BGP configuration to further optimize connectivity re-establishment when failing over to a different point of presence with our upstream mitigation provider. These improvementts will reduce traffic re-establishment time during routing failover events. This is expected to be a one-time occurence for Miami. All services should resume normal operation immediately following a brief loss of connectivity for roughly 1-3 minutes. Improvements will be transparent to end users but will provide faster recovery times during any future routing incidents. Sep 11, 01:59:59 GMT+0 - Completed - Maintenance is complete. Services were rendered inoperable from 9:51-9:52PM ET. Type: Maintenance

Duration: 2 days and 12 hours

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be implementing improvements to our BGP configuration to further optimize connectivity re-establishment when failing over to a different point of presence with our upstream mitigation provider. These improvementts will reduce traffic re-establishment time during routing failover events. This is expected to be a one-time occurence for Miami. All services should resume normal operation immediately following a brief loss of connectivity for roughly 1-3 minutes. Improvements will be transparent to end users but will provide faster recovery times during any future routing incidents..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:59:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is complete. Services were rendered inoperable from 9:51-9:52PM ET..</p> ]]> Thu, 11 Sep 2025 01:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmf8y2q1a00qdy1ujcf4ggf73 https://status.chargeditsolutions.com/maintenance/cmf8y2q1a00qdy1ujcf4ggf73 DDoS Protection - AZS-1 - Phoenix, AZ Type: Incident Affected Components: Iron Mountain - AZS-1 - Phoenix, AZ Aug 19, 23:59:10 GMT+0 - Resolved - DDoS protection customers may have seen slightly elevated latency from Friday as connectivity was rerouted to LAX by our upstream provider. This has been resolved and all services are normal at this time. Aug 20, 00:03:43 GMT+0 - Postmortem - On August 14th, our upstream provider experienced a software bug that required them to withdraw remote advertisements from their Phoenix datacenter location. Traffic was automatically diverted to their Los Angeles (LAX) location. Service returned to normal routing patterns today (August 19th, 2025) once the encountered software bug was corrected and route advertisements restored at the Phoenix location. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>23:59:10</var> GMT+0</small><br><strong>Resolved</strong> - DDoS protection customers may have seen slightly elevated latency from Friday as connectivity was rerouted to LAX by our upstream provider. This has been resolved and all services are normal at this time. .</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>00:03:43</var> GMT+0</small><br><strong>Postmortem</strong> - On August 14th, our upstream provider experienced a software bug that required them to withdraw remote advertisements from their Phoenix datacenter location. Traffic was automatically diverted to their Los Angeles (LAX) location. Service returned to normal routing patterns today (August 19th, 2025) once the encountered software bug was corrected and route advertisements restored at the Phoenix location..</p> ]]> Tue, 19 Aug 2025 23:59:10 +0000 https://status.chargeditsolutions.com/incident/cmej7gijx00dbmbld6sg7plvt https://status.chargeditsolutions.com/incident/cmej7gijx00dbmbld6sg7plvt Maintenance - Phoenix, US - Storage Services Type: Maintenance Duration: 2 hours and 8 minutes Affected Components: Iron Mountain - AZS-1 - Phoenix, AZ Aug 10, 01:00:00 GMT+0 - Identified - We are planning for scheduled maintenance during this time period to improve performance and resiliency on our block storage services in Phoenix. Customers may experience connectivity loss during this time, regular updates will be posted during the maintenance window. Aug 10, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 02:02:38 GMT+0 - Identified - Virtual machines utilizing block storage at our PHX location have been shut down gracefully to avoid data corruption / loss during a short period of connectivity loss. Aug 10, 03:08:11 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 8 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during this time period to improve performance and resiliency on our block storage services in Phoenix. Customers may experience connectivity loss during this time, regular updates will be posted during the maintenance window..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>02:02:38</var> GMT+0</small><br><strong>Identified</strong> - Virtual machines utilizing block storage at our PHX location have been shut down gracefully to avoid data corruption / loss during a short period of connectivity loss..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>03:08:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 10 Aug 2025 01:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmdo0fb5u0031s0s7p3m4j6yr https://status.chargeditsolutions.com/maintenance/cmdo0fb5u0031s0s7p3m4j6yr Outage - IRM AZS-1 Type: Incident Duration: 55 minutes Affected Components: Iron Mountain - AZS-1 - Phoenix, AZ Aug 2, 19:30:24 GMT+0 - Identified - During routine BGP load balancing configuration changes to bring additional capacity online at our Phoenix location, an unexpected routing table convergence issue occurred. Our team is actively working to restore BGP route advertisements and expects full service restoration within an hour. No customer actions are required at this time. Updates will be posted regularly. Aug 2, 19:19:44 GMT+0 - Investigating - We are currently investigating this incident. Aug 2, 20:14:36 GMT+0 - Resolved - This incident has been resolved. Aug 2, 20:25:18 GMT+0 - Postmortem - On August 2nd at 3:19 PM MST, customers experienced a complete loss of connectivity across all services. This occurred during routine BGP configuration changes intended to enable load balancing across new upstream circuits at our Phoenix datacenter location. The outage was caused by an unexpected interaction between our BGP routing configuration and internal OSPF route advertisements, which prevented proper route installation in our core routing tables. All customer services requiring connectivity outside our internal network were affected for 55 minutes (3:19 PM - 4:14 PM MST). No customer data was lost, and all services automatically resumed normal operation at 4:14 PM MST. To ensure this type of incident does not occur again, several proactive measures are being implemented. All future routing changes, even those not expected to cause impact, will be performed within reason during scheduled maintenance windows alongside naturally low traffic periods, with mandatory staging and pre-validation procedures. Enhanced monitoring for BGP session states and routing table changes with automated alerting is being deployed, along with formal change control processes for all core routing configuration changes. While we sincerely apologize for the service disruption, our commitment remains focused on continuously improving infrastructure. Following the resolution, routing improvements were completed, and our Phoenix location now has greater capacity and resilience for customer services. The preventive measures being implemented will significantly reduce the likelihood of similar issues occurring in the future. Thank you for your patience during this incident. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:30:24</var> GMT+0</small><br><strong>Identified</strong> - During routine BGP load balancing configuration changes to bring additional capacity online at our Phoenix location, an unexpected routing table convergence issue occurred. Our team is actively working to restore BGP route advertisements and expects full service restoration within an hour. No customer actions are required at this time. Updates will be posted regularly..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:19:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:14:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:25:18</var> GMT+0</small><br><strong>Postmortem</strong> - On August 2nd at 3:19 PM MST, customers experienced a complete loss of connectivity across all services. This occurred during routine BGP configuration changes intended to enable load balancing across new upstream circuits at our Phoenix datacenter location. The outage was caused by an unexpected interaction between our BGP routing configuration and internal OSPF route advertisements, which prevented proper route installation in our core routing tables. All customer services requiring connectivity outside our internal network were affected for 55 minutes (3:19 PM - 4:14 PM MST). No customer data was lost, and all services automatically resumed normal operation at 4:14 PM MST. To ensure this type of incident does not occur again, several proactive measures are being implemented. All future routing changes, even those not expected to cause impact, will be performed within reason during scheduled maintenance windows alongside naturally low traffic periods, with mandatory staging and pre-validation procedures. Enhanced monitoring for BGP session states and routing table changes with automated alerting is being deployed, along with formal change control processes for all core routing configuration changes. While we sincerely apologize for the service disruption, our commitment remains focused on continuously improving infrastructure. Following the resolution, routing improvements were completed, and our Phoenix location now has greater capacity and resilience for customer services. The preventive measures being implemented will significantly reduce the likelihood of similar issues occurring in the future. Thank you for your patience during this incident..</p> ]]> Sat, 2 Aug 2025 19:19:44 +0000 https://status.chargeditsolutions.com/incident/cmdumzq6800468t2u2o9sskod https://status.chargeditsolutions.com/incident/cmdumzq6800468t2u2o9sskod Cloud Compute - Phoenix, US Type: Incident Affected Components: Iron Mountain - AZS-1 - Phoenix, AZ Aug 2, 17:12:49 GMT+0 - Resolved - A subset of VPS customers at our Phoenix location may have experienced an unplanned reboot. We apologize for the inconvenience. Following scheduled maintenance last night, our monitoring systems detected critical packet loss and network errors on a select hypervisor that required immediate resolution. An emergency reboot was necessary to apply kernel-level optimizations and prevent further service degradation. All VPS instances are currently being restored and network performance will be returned to normal levels shortly. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:12:49</var> GMT+0</small><br><strong>Resolved</strong> - A subset of VPS customers at our Phoenix location may have experienced an unplanned reboot. We apologize for the inconvenience. Following scheduled maintenance last night, our monitoring systems detected critical packet loss and network errors on a select hypervisor that required immediate resolution. An emergency reboot was necessary to apply kernel-level optimizations and prevent further service degradation. All VPS instances are currently being restored and network performance will be returned to normal levels shortly..</p> ]]> Sat, 2 Aug 2025 17:12:49 +0000 https://status.chargeditsolutions.com/incident/cmduighur0063fv8hn8n4w1h6 https://status.chargeditsolutions.com/incident/cmduighur0063fv8hn8n4w1h6 Maintenance - Phoenix, US - Cloud Compute Type: Maintenance Duration: 4 hours and 26 minutes Affected Components: Iron Mountain - AZS-1 - Phoenix, AZ Aug 2, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 2, 01:00:00 GMT+0 - Identified - We are planning for scheduled maintenance during this time period to improve performance and resiliency on our compute services in Phoenix. Customers may experience connectivity loss during this time, regular updates will be posted during the maintenance window. Aug 2, 03:59:33 GMT+0 - Identified - Maintenance is nearly complete. We appreciate your patience as we continue to work on improving our services. Aug 2, 05:26:14 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours and 26 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during this time period to improve performance and resiliency on our compute services in Phoenix. Customers may experience connectivity loss during this time, regular updates will be posted during the maintenance window..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>03:59:33</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is nearly complete. We appreciate your patience as we continue to work on improving our services..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>05:26:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 2 Aug 2025 01:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmdo0g3nr003k2tmc7xgl0ggj https://status.chargeditsolutions.com/maintenance/cmdo0g3nr003k2tmc7xgl0ggj Route Change - Phoenix, US - DDoS Protection Type: Maintenance Duration: 8 hours Jul 28, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 28, 09:30:00 GMT+0 - Identified - We will be implementing an outbound route change on our DDoS protection platform in Phoenix on Monday, July 28th. This configuration change, done in coordination with our upstream providers, is done with the intention to prevent future outages. Customers may experience a brief service interruption lasting no more than 5 minutes during this maintenance window. Type: Maintenance

Duration: 8 hours

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be implementing an outbound route change on our DDoS protection platform in Phoenix on Monday, July 28th. This configuration change, done in coordination with our upstream providers, is done with the intention to prevent future outages. Customers may experience a brief service interruption lasting no more than 5 minutes during this maintenance window..</p> ]]> Mon, 28 Jul 2025 09:30:00 +0000 https://status.chargeditsolutions.com/maintenance/cmdlm7s5300qgc97qv63sldnf https://status.chargeditsolutions.com/maintenance/cmdlm7s5300qgc97qv63sldnf Maintenance - London, UK - Cloud Compute Type: Maintenance Duration: 1 day, 4 hours and 37 minutes Jul 20, 01:00:00 GMT+0 - Identified - We are planning for scheduled maintenance during this time period to improve performance and resiliency on our compute services in London. Customers may experience connectivity loss during this time, regular updates will be posted during the maintenance window. Jul 27, 01:00:01 GMT+0 - Identified - Maintenance is postponed for 24 hours. Jul 28, 02:52:06 GMT+0 - Identified - Maintenance is now in progress. Jul 28, 05:37:23 GMT+0 - Completed - Maintenance has completed successfully. Jul 27, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 day, 4 hours and 37 minutes

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during this time period to improve performance and resiliency on our compute services in London. Customers may experience connectivity loss during this time, regular updates will be posted during the maintenance window..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is postponed for 24 hours..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>02:52:06</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>05:37:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 28 Jul 2025 01:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmcyvevea01psqnpc07fsqxw2 https://status.chargeditsolutions.com/maintenance/cmcyvevea01psqnpc07fsqxw2 Connectivity Loss - Phoenix, US - DDoS Protection Type: Incident Duration: 3 hours and 56 minutes Jul 24, 07:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 24, 11:26:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 56 minutes

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:26:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 24 Jul 2025 07:30:00 +0000 https://status.chargeditsolutions.com/incident/cmdh99cpw001w10ma3t7cnnuq https://status.chargeditsolutions.com/incident/cmdh99cpw001w10ma3t7cnnuq Connectivity - Phoenix, US - DDoS Protection Type: Incident Jun 30, 01:27:21 GMT+0 - Resolved - Customers on our protected network may have experienced a temporary loss of connectivity as our upstream re-routed traffic from PHX over to LAX. We're working with our provider to determine the cause at this time. Timestamp: 18:21:43 MST to 18:25 MST. Jun 30, 12:22:03 GMT+0 - Resolved - Re-routed to Salt Lake City load balancers. We are still working with our upstream at this time. Jun 30, 14:03:50 GMT+0 - Resolved - Routed back to LAX. Jun 30, 15:05:10 GMT+0 - Resolved - Rerouted to SLC. Upstream experienced issues during a (limited) staged infrastructure upgrade and is actively working on resolution. Jun 30, 16:55:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>01:27:21</var> GMT+0</small><br><strong>Resolved</strong> - Customers on our protected network may have experienced a temporary loss of connectivity as our upstream re-routed traffic from PHX over to LAX. We're working with our provider to determine the cause at this time. Timestamp: 18:21:43 MST to 18:25 MST..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>12:22:03</var> GMT+0</small><br><strong>Resolved</strong> - Re-routed to Salt Lake City load balancers. We are still working with our upstream at this time..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>14:03:50</var> GMT+0</small><br><strong>Resolved</strong> - Routed back to LAX..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>15:05:10</var> GMT+0</small><br><strong>Resolved</strong> - Rerouted to SLC. Upstream experienced issues during a (limited) staged infrastructure upgrade and is actively working on resolution..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>16:55:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Jun 2025 01:27:21 +0000 https://status.chargeditsolutions.com/incident/cmcif5j9s0007zunvd8c1slm8 https://status.chargeditsolutions.com/incident/cmcif5j9s0007zunvd8c1slm8 Connectivity - Phoenix, US - DDoS Protection Type: Incident Jun 29, 03:07:10 GMT+0 - Resolved - Customers may have experienced increased latency on their DDoS protected services as of today. We were recently made aware of this and have implemented a work-around. Our internal monitoring did not pick this up, and we are looking into why this was the case. Please note: This was a repeat of an incident on 6/12 that exhibited the same behavior, with routing from Path back to us. Customers may have also experienced short blips in TCP connectivity as we applied mitigations and as routes re-converged through the period 10:50-11 PM ET. We are continuing to monitor for stability. Type: Incident

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>03:07:10</var> GMT+0</small><br><strong>Resolved</strong> - Customers may have experienced increased latency on their DDoS protected services as of today. We were recently made aware of this and have implemented a work-around. Our internal monitoring did not pick this up, and we are looking into why this was the case. Please note: This was a repeat of an incident on 6/12 that exhibited the same behavior, with routing from Path back to us. Customers may have also experienced short blips in TCP connectivity as we applied mitigations and as routes re-converged through the period 10:50-11 PM ET. We are continuing to monitor for stability..</p> ]]> Sun, 29 Jun 2025 03:07:10 +0000 https://status.chargeditsolutions.com/incident/cmch3a1hy00aa8hespnuh0th4 https://status.chargeditsolutions.com/incident/cmch3a1hy00aa8hespnuh0th4 DDoS Protection - Global Type: Maintenance Duration: 6 minutes Jun 18, 19:06:13 GMT+0 - Completed - Maintenance has completed successfully. Jun 18, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 18, 19:00:00 GMT+0 - Identified - Our upstream provider is rolling out changes to their DDoS mitigation stack that extends the "TCP service (symmetric)" application filter to work the new updated filter system. Services behind this filter may notice a brief loss of connectivity as this occurs. Expected overall window of impact is less than 15 minutes. Type: Maintenance

Duration: 6 minutes

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>19:06:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider is rolling out changes to their DDoS mitigation stack that extends the "TCP service (symmetric)" application filter to work the new updated filter system. Services behind this filter may notice a brief loss of connectivity as this occurs. Expected overall window of impact is less than 15 minutes..</p> ]]> Wed, 18 Jun 2025 19:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmc250gk9002prv8rkntc73tk https://status.chargeditsolutions.com/maintenance/cmc250gk9002prv8rkntc73tk Connectivity Loss - Phoenix, US / Miami, US - DDoS Protection Type: Incident Jun 18, 13:16:45 GMT+0 - Resolved - A dependency on our gear in London for connecting our clients on our DDoS protected services was swiftly identified and removed. Customers may have experienced a loss in connectivity from 9:00AM ET to 9:03AM ET. Type: Incident

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>13:16:45</var> GMT+0</small><br><strong>Resolved</strong> - A dependency on our gear in London for connecting our clients on our DDoS protected services was swiftly identified and removed. Customers may have experienced a loss in connectivity from 9:00AM ET to 9:03AM ET..</p> ]]> Wed, 18 Jun 2025 13:16:45 +0000 https://status.chargeditsolutions.com/incident/cmc1z7m89000eeteb5p4nmp68 https://status.chargeditsolutions.com/incident/cmc1z7m89000eeteb5p4nmp68 Connectivity Loss - London, UK - DDoS Protection Type: Incident Duration: 46 minutes Jun 18, 13:13:36 GMT+0 - Investigating - We are currently investigating this incident. Jun 18, 14:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 46 minutes

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>13:13:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Jun 2025 13:13:36 +0000 https://status.chargeditsolutions.com/incident/cmc1z3jy1000ql8mltxph3xs6 https://status.chargeditsolutions.com/incident/cmc1z3jy1000ql8mltxph3xs6 Elevated Latency - Phoenix, US - DDoS Protection Type: Incident Duration: 1 day, 17 hours and 55 minutes Jun 12, 06:00:00 GMT+0 - Identified - We are aware of elevated latency for traffic transiting our upstream provider for our DDoS protection services in Phoenix. We have engaged our upstream and will post updates when available. Jun 13, 23:54:50 GMT+0 - Resolved - We have applied mitigations on our end to bring latency metrics back down to reasonable levels. This incident has been closed out. Type: Incident

Duration: 1 day, 17 hours and 55 minutes

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of elevated latency for traffic transiting our upstream provider for our DDoS protection services in Phoenix. We have engaged our upstream and will post updates when available..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>23:54:50</var> GMT+0</small><br><strong>Resolved</strong> - We have applied mitigations on our end to bring latency metrics back down to reasonable levels. This incident has been closed out..</p> ]]> Thu, 12 Jun 2025 06:00:00 +0000 https://status.chargeditsolutions.com/incident/cmbternc7000k86vw1xe1rr1j https://status.chargeditsolutions.com/incident/cmbternc7000k86vw1xe1rr1j Network Maintenance - Phoenix, US Type: Maintenance Duration: 2 hours and 33 minutes Jun 8, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 8, 20:00:00 GMT+0 - Identified - Reopening maintenance window for the rest of today; our DDoS protection side is affected at this time. Customers may experience blips in connectivity during this time. Jun 8, 22:33:21 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 33 minutes

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Reopening maintenance window for the rest of today; our DDoS protection side is affected at this time. Customers may experience blips in connectivity during this time..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:33:21</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 8 Jun 2025 20:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmbo2sdmt003zyvf2bdvvu15z https://status.chargeditsolutions.com/maintenance/cmbo2sdmt003zyvf2bdvvu15z Network Maintenance - Phoenix, US Type: Maintenance Duration: 2 hours and 26 minutes Jun 6, 19:00:00 GMT+0 - Identified - We will be performing essential firmware upgrades on our edge access switches to enhance network performance, security, and stability. During this maintenance window, you may experience brief intermittent connectivity disruptions or temporary network outages. Regular status updates will be posted when temporary service interruptions are expected, including estimated duration. We apologize for any inconvenience and appreciate your patience as we work to improve our network infrastructure. All services are expected to return to normal operation immediately following this maintenance window. Jun 8, 16:31:46 GMT+0 - Identified - Customers should expect for service disruptions for the next 2 hours. Jun 8, 18:57:38 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 26 minutes

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing essential firmware upgrades on our edge access switches to enhance network performance, security, and stability. During this maintenance window, you may experience brief intermittent connectivity disruptions or temporary network outages. Regular status updates will be posted when temporary service interruptions are expected, including estimated duration. We apologize for any inconvenience and appreciate your patience as we work to improve our network infrastructure. All services are expected to return to normal operation immediately following this maintenance window..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:31:46</var> GMT+0</small><br><strong>Identified</strong> - Customers should expect for service disruptions for the next 2 hours..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:57:38</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 6 Jun 2025 19:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmbi9zpps0001jta6ias43rxc https://status.chargeditsolutions.com/maintenance/cmbi9zpps0001jta6ias43rxc Upstream - Route Server Activation - Phoenix, US - DDoS Protection Type: Maintenance Duration: 3 hours Jun 2, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 2, 18:00:00 GMT+0 - Identified - Our upstream is activating a new route server in Phoenix. This will result in a BGP flap as routes converge and stabilize. The disruption is expected to be brief, with any flapping lasting only a short period. Jun 2, 21:23:53 GMT+0 - Completed - Maintenance has completed successfully. Jun 2, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream is activating a new route server in Phoenix. This will result in a BGP flap as routes converge and stabilize. The disruption is expected to be brief, with any flapping lasting only a short period..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:23:53</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 2 Jun 2025 18:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cmbfc0o5m0013dcvfxfi7w1f6 https://status.chargeditsolutions.com/maintenance/cmbfc0o5m0013dcvfxfi7w1f6 Service Disruption - Phoenix, US - DDoS Protection Type: Incident Duration: 8 days, 8 hours and 15 minutes Jun 2, 02:19:30 GMT+0 - Resolved - Connectivity is restored. Jun 1, 22:59:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 1, 23:14:55 GMT+0 - Identified - Connectivity is partially restored. Investigating connectivity problems to specific endpoints. Jun 2, 02:19:58 GMT+0 - Postmortem - We reverted a configuration change that was created as a cut-over to a new upstream switch for performance improvements, the change was expected to have no impact on customer connectivity. We have scheduled a maintenance window to work on this. Type: Incident

Duration: 8 days, 8 hours and 15 minutes

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:19:30</var> GMT+0</small><br><strong>Resolved</strong> - Connectivity is restored. .</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>22:59:16</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:14:55</var> GMT+0</small><br><strong>Identified</strong> - Connectivity is partially restored. Investigating connectivity problems to specific endpoints..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>02:19:58</var> GMT+0</small><br><strong>Postmortem</strong> - We reverted a configuration change that was created as a cut-over to a new upstream switch for performance improvements, the change was expected to have no impact on customer connectivity. We have scheduled a maintenance window to work on this..</p> ]]> Sun, 1 Jun 2025 22:59:16 +0000 https://status.chargeditsolutions.com/incident/cmbe9j8wp0077lh4823gdjw7k https://status.chargeditsolutions.com/incident/cmbe9j8wp0077lh4823gdjw7k Maintenance - London, UK - DDoS Protection Type: Maintenance Duration: 1 hour May 31, 01:03:01 GMT+0 - Identified - Maintenance is now in progress May 31, 02:03:00 GMT+0 - Completed - Maintenance has completed successfully May 31, 01:03:00 GMT+0 - Identified - Our upstream provider has informed us they will be performing capacity upgrades to their London point of presence during this time. We expect our services to automatically transition over to connecting to a different nearby point of presence; however we will see a break in TCP & UDP traffic while this connectivity transition occurs. It is expected for connectivity to smoothly rebalance once our upstream's London PoP is brought back online. Type: Maintenance

Duration: 1 hour

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>01:03:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>02:03:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>01:03:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider has informed us they will be performing capacity upgrades to their London point of presence during this time. We expect our services to automatically transition over to connecting to a different nearby point of presence; however we will see a break in TCP & UDP traffic while this connectivity transition occurs. It is expected for connectivity to smoothly rebalance once our upstream's London PoP is brought back online..</p> ]]> Sat, 31 May 2025 01:03:00 +0000 https://status.chargeditsolutions.com/maintenance/cmbbj2i1x003sbou7cbyvkobr https://status.chargeditsolutions.com/maintenance/cmbbj2i1x003sbou7cbyvkobr Packet Loss - Phoenix, US - DDoS Protection Type: Incident Duration: 1 hour and 34 minutes May 28, 20:30:54 GMT+0 - Investigating - We are currently investigating this incident. May 28, 22:05:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>20:30:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>22:05:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 May 2025 20:30:54 +0000 https://status.chargeditsolutions.com/incident/cmb8egzlj000gjxbiuvzmv7jd https://status.chargeditsolutions.com/incident/cmb8egzlj000gjxbiuvzmv7jd Connectivity - Chicago, US Type: Incident May 25, 12:39:45 GMT+0 - Resolved - Customers may have noticed a blip in connectivity for remote transit; this incident has been resolved and will be adjusted in a future system upgrade in the next coming month to prevent re-occurance. Type: Incident

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>12:39:45</var> GMT+0</small><br><strong>Resolved</strong> - Customers may have noticed a blip in connectivity for remote transit; this incident has been resolved and will be adjusted in a future system upgrade in the next coming month to prevent re-occurance..</p> ]]> Sun, 25 May 2025 12:39:45 +0000 https://status.chargeditsolutions.com/incident/cmb3nbksb009j8zx2dh26vr9v https://status.chargeditsolutions.com/incident/cmb3nbksb009j8zx2dh26vr9v Scheduled Maintenance - Amsterdam, NL - DDoS Protection Type: Maintenance Duration: 4 hours May 15, 00:00:00 GMT+0 - Identified - Our upstream provider's Tier 1 transit provider, GTT will be performing upgrades to their Amsterdam point of presence during this time. We expect our services to automatically transition over to connecting to a different nearby point of presence; however we may see a break in TCP & UDP traffic while this connectivity transition occurs. It is expected for connectivity to smoothly rebalance once this PoP is brought back online. May 15, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully May 15, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider's Tier 1 transit provider, GTT will be performing upgrades to their Amsterdam point of presence during this time. We expect our services to automatically transition over to connecting to a different nearby point of presence; however we may see a break in TCP & UDP traffic while this connectivity transition occurs. It is expected for connectivity to smoothly rebalance once this PoP is brought back online..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 15 May 2025 00:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cma5de7a2000fle615lldxanl https://status.chargeditsolutions.com/maintenance/cma5de7a2000fle615lldxanl Scheduled Maintenance - Phoenix, US - Network Connectivity Type: Maintenance Duration: 2 hours May 4, 10:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully May 4, 10:00:00 GMT+0 - Identified - One of our network providers on our datacenter transit blend will be performing planned maintenance on one of their redundant circuits. There is no expected service disruption, however there may be a brief moment of minimal higher latency/packet loss as traffic is automaticaly shifted to another circuit. Type: Maintenance

Duration: 2 hours

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - One of our network providers on our datacenter transit blend will be performing planned maintenance on one of their redundant circuits. There is no expected service disruption, however there may be a brief moment of minimal higher latency/packet loss as traffic is automaticaly shifted to another circuit..</p> ]]> Sun, 4 May 2025 10:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cma6r7a64006s126j6ka42di7 https://status.chargeditsolutions.com/maintenance/cma6r7a64006s126j6ka42di7 Intermittent Connectivity - Chicago, US Type: Incident Duration: 6 minutes Apr 13, 18:07:37 GMT+0 - Investigating - We are receiving reports of intermittment connectivity / packet loss at our remote connectivity PoP in Chicago. We are aware and working towards a resolution. Apr 13, 18:14:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 minutes

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>18:07:37</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports of intermittment connectivity / packet loss at our remote connectivity PoP in Chicago. We are aware and working towards a resolution..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>18:14:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 13 Apr 2025 18:07:37 +0000 https://status.chargeditsolutions.com/incident/cm9fyjg1y001szvls9tnlkqf7 https://status.chargeditsolutions.com/incident/cm9fyjg1y001szvls9tnlkqf7 Scheduled Maintenance - London, UK - DDoS Protection Type: Maintenance Duration: 2 hours Apr 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 8, 22:00:00 GMT+0 - Identified - Our upstream protection provider in London is working to improve the capabilities of their routing platform, and will be upgrading their edge routers. No service impact is expected for customer services, as connectivity will be preemptively routed to a different PoP. This may however, slightly increase latency. Type: Maintenance

Duration: 2 hours

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream protection provider in London is working to improve the capabilities of their routing platform, and will be upgrading their edge routers. No service impact is expected for customer services, as connectivity will be preemptively routed to a different PoP. This may however, slightly increase latency..</p> ]]> Tue, 8 Apr 2025 22:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm98xpbs50013o2nfbuhjkzcw https://status.chargeditsolutions.com/maintenance/cm98xpbs50013o2nfbuhjkzcw VPS Migration - All Service Locations Type: Incident Duration: 7 days, 17 hours and 44 minutes Apr 4, 14:22:14 GMT+0 - Monitoring - We have migrated Miami, and are now working on London. Customers at this location will receive emails regarding next steps, and will have their current VPS moved to a different location with a new IP address on April 6th. Apr 3, 05:18:59 GMT+0 - Monitoring - We are currently working on migrating and rebuilding our VPS infrastructure for better performance and connectivity across our 3 currently available service locations: Phoenix, Miami, and London (UK). During this time, we will be individually coordinating migrations with customers in these service locations and retaining active VM copies across different sites, as customers will have to re-recreate their VPS's. Please expect us to reach out within the end of the week for initial steps. If you have any questions or concerns, please contact your designated account manager. \- The team @ Charged IT Solutions. Apr 8, 00:20:41 GMT+0 - Monitoring - London has been completed as of this morning and is stable. We will be migrating customers in our Phoenix location on Wednesday, April 9th. Apr 11, 18:22:11 GMT+0 - Resolved - Please note: for any customers who have not yet migrated to our rebuilt VPS platform, the cutoff date for this is Tuesday. All services will be removed and cancelled out for customers that have not migrated over. Apr 10, 23:03:26 GMT+0 - Resolved - This migration is now complete, all VPS services are online and fully operational. If you have not received any new credentials to setup your VPS on our new platform, please reach out to us via your account manager, support \[@\] chargeditsolutions.com, or by opening a ticket via your client portal. Type: Incident

Duration: 7 days, 17 hours and 44 minutes

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>14:22:14</var> GMT+0</small><br><strong>Monitoring</strong> - We have migrated Miami, and are now working on London. Customers at this location will receive emails regarding next steps, and will have their current VPS moved to a different location with a new IP address on April 6th..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>05:18:59</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently working on migrating and rebuilding our VPS infrastructure for better performance and connectivity across our 3 currently available service locations: Phoenix, Miami, and London (UK). During this time, we will be individually coordinating migrations with customers in these service locations and retaining active VM copies across different sites, as customers will have to re-recreate their VPS's. Please expect us to reach out within the end of the week for initial steps. If you have any questions or concerns, please contact your designated account manager. \- The team @ Charged IT Solutions..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>00:20:41</var> GMT+0</small><br><strong>Monitoring</strong> - London has been completed as of this morning and is stable. We will be migrating customers in our Phoenix location on Wednesday, April 9th..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>18:22:11</var> GMT+0</small><br><strong>Resolved</strong> - Please note: for any customers who have not yet migrated to our rebuilt VPS platform, the cutoff date for this is Tuesday. All services will be removed and cancelled out for customers that have not migrated over..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>23:03:26</var> GMT+0</small><br><strong>Resolved</strong> - This migration is now complete, all VPS services are online and fully operational. If you have not received any new credentials to setup your VPS on our new platform, please reach out to us via your account manager, support \[@\] chargeditsolutions.com, or by opening a ticket via your client portal..</p> ]]> Thu, 3 Apr 2025 05:18:59 +0000 https://status.chargeditsolutions.com/incident/cm90wofaq002dw42j22azp6wq https://status.chargeditsolutions.com/incident/cm90wofaq002dw42j22azp6wq Scheduled Maintenance - Chicago, IL - Remote DDoS Protection Type: Maintenance Duration: 3 hours Mar 30, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 30, 01:00:00 GMT+0 - Identified - Customers connected to our LB in Chicago will see drops in connectivity during this maintenance window as we work to improve overall performance. Mar 30, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Customers connected to our LB in Chicago will see drops in connectivity during this maintenance window as we work to improve overall performance..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 30 Mar 2025 01:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm8rcwp9u001rugj95oira8dg https://status.chargeditsolutions.com/maintenance/cm8rcwp9u001rugj95oira8dg Emergency Maintenance - DDoS Protection - Phoenix, US Type: Incident Duration: 1 day, 7 hours and 12 minutes Mar 28, 20:52:55 GMT+0 - Identified - We've been informed that customers have been experiencing degraded connectivity with DDoS-protected services in Phoenix after our failed maintenance window that was opened a few days ago. After investigating, we are seeing that Path-bound traffic is being routed asymmetrically. We will be working on resolving this ASAP. During this time, customers will see blips and outages as we restore service to full capacity. Mar 29, 17:02:10 GMT+0 - Identified - We will be rebuilding network configurations across our network stack for the entirety of today to ensure these problems do not occur again. All customers will be affected at some point during this time, we will issue SLA credits accordingly. Please do not message our staff members asking for updates; this will only hinder progress. We will post updates as we have them accordingly on our status page. Mar 29, 22:34:55 GMT+0 - Monitoring - We've successfully brought our network equipment in Phoenix back online and to a fully functional state. Customers are being restored; RCA to come soon. Mar 30, 04:05:05 GMT+0 - Resolved - This incident has been resolved. All customers in our Phoenix location should have stable connectivity at this time. We will post an RCA during business hours. Type: Incident

Duration: 1 day, 7 hours and 12 minutes

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>20:52:55</var> GMT+0</small><br><strong>Identified</strong> - We've been informed that customers have been experiencing degraded connectivity with DDoS-protected services in Phoenix after our failed maintenance window that was opened a few days ago. After investigating, we are seeing that Path-bound traffic is being routed asymmetrically. We will be working on resolving this ASAP. During this time, customers will see blips and outages as we restore service to full capacity..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>17:02:10</var> GMT+0</small><br><strong>Identified</strong> - We will be rebuilding network configurations across our network stack for the entirety of today to ensure these problems do not occur again. All customers will be affected at some point during this time, we will issue SLA credits accordingly. Please do not message our staff members asking for updates; this will only hinder progress. We will post updates as we have them accordingly on our status page..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>22:34:55</var> GMT+0</small><br><strong>Monitoring</strong> - We've successfully brought our network equipment in Phoenix back online and to a fully functional state. Customers are being restored; RCA to come soon..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>04:05:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All customers in our Phoenix location should have stable connectivity at this time. We will post an RCA during business hours..</p> ]]> Fri, 28 Mar 2025 20:52:55 +0000 https://status.chargeditsolutions.com/incident/cm8t9ecj2001xvfa1udatxs2c https://status.chargeditsolutions.com/incident/cm8t9ecj2001xvfa1udatxs2c Scheduled Maintenance - Phoenix, AZ - DDoS Protection Type: Maintenance Duration: 2 hours and 21 minutes Mar 27, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 27, 01:00:00 GMT+0 - Identified - We are planning for scheduled maintenance during this time period to further improve and enhance our network configurations at our Phoenix location. Customers may expect anywhere from 5 to 30 minutes of downtime during this window. Mar 27, 03:20:56 GMT+0 - Completed - Due to extended downtime during this maintenance window, we have had to revert our configuration changes on our core switches. This maintenance window to enhance our network configurations in Phoenix was not successfully completed, and we will be revisiting this soon. Type: Maintenance

Duration: 2 hours and 21 minutes

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during this time period to further improve and enhance our network configurations at our Phoenix location. Customers may expect anywhere from 5 to 30 minutes of downtime during this window..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>03:20:56</var> GMT+0</small><br><strong>Completed</strong> - Due to extended downtime during this maintenance window, we have had to revert our configuration changes on our core switches. This maintenance window to enhance our network configurations in Phoenix was not successfully completed, and we will be revisiting this soon..</p> ]]> Thu, 27 Mar 2025 01:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm8l5w9vm008n97kf23kjfvsg https://status.chargeditsolutions.com/maintenance/cm8l5w9vm008n97kf23kjfvsg Scheduled Maintenance - Network Connectivity - London, UK Type: Maintenance Duration: 4 hours Mar 18, 02:00:00 GMT+0 - Identified - One of our upstream transit providers will be conducting maintenance during this time. We expect brief, minimal disruptions in connectivity during this time as routes re-establish when connectivity is rerouted. Mar 18, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 18, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - One of our upstream transit providers will be conducting maintenance during this time. We expect brief, minimal disruptions in connectivity during this time as routes re-establish when connectivity is rerouted..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 18 Mar 2025 02:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm84jw1fk001ws34n1mm2k3vl https://status.chargeditsolutions.com/maintenance/cm84jw1fk001ws34n1mm2k3vl Global Connectivity - DDoS Protection Platform Type: Incident Duration: 11 hours and 34 minutes Mar 12, 12:58:49 GMT+0 - Resolved - This incident has been resolved. Mar 12, 01:24:21 GMT+0 - Identified - We are currently receiving reports of intermittent connectivity issues and BGP re-establishments across the board with our DDoS protection provider's filtering and connectivity PoPs. We see this in our internal tooling and will closely monitor connectivity. Our team will keep this incident until we are sure that these "blips" are resolved. Please note, if you are connected to a filtering and connectivity location that goes offline, you will be automatically rerouted to one that is active and online. Type: Incident

Duration: 11 hours and 34 minutes

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>12:58:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>01:24:21</var> GMT+0</small><br><strong>Identified</strong> - We are currently receiving reports of intermittent connectivity issues and BGP re-establishments across the board with our DDoS protection provider's filtering and connectivity PoPs. We see this in our internal tooling and will closely monitor connectivity. Our team will keep this incident until we are sure that these "blips" are resolved. Please note, if you are connected to a filtering and connectivity location that goes offline, you will be automatically rerouted to one that is active and online..</p> ]]> Wed, 12 Mar 2025 01:24:21 +0000 https://status.chargeditsolutions.com/incident/cm858lzd000336xw2pvwmhm4g https://status.chargeditsolutions.com/incident/cm858lzd000336xw2pvwmhm4g Scheduled Maintenance - Cloud Compute - Phoenix, AZ Type: Maintenance Duration: 2 hours Mar 6, 02:00:00 GMT+0 - Identified - We are scheduling maintenance during this time to improve our network configurations. Hypervisors may experience a reboot at some point during this maintenance period. Mar 6, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 3, 02:09:38 GMT+0 - Identified - Maintenance pushed to 02/05/2025 at 7PM local time (MST). Mar 6, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are scheduling maintenance during this time to improve our network configurations. Hypervisors may experience a reboot at some point during this maintenance period..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>02:09:38</var> GMT+0</small><br><strong>Identified</strong> - Maintenance pushed to 02/05/2025 at 7PM local time (MST)..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 6 Mar 2025 02:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm7jce0ag002z3c8cjcl50410 https://status.chargeditsolutions.com/maintenance/cm7jce0ag002z3c8cjcl50410 Upstream Maintenance (DDoS Protection Only) - Phoenix, AZ Type: Maintenance Duration: 5 hours Mar 5, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 09:00:00 GMT+0 - Identified - Our upstream provider will be performing maintenance during this window which may cause a temporary interruption in service while traffic rebalances to other upstreams. Mar 5, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider will be performing maintenance during this window which may cause a temporary interruption in service while traffic rebalances to other upstreams..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 5 Mar 2025 09:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm7t7b5lq0039pgpxi4apghbv https://status.chargeditsolutions.com/maintenance/cm7t7b5lq0039pgpxi4apghbv Scheduled Maintenance - Cloud Compute - London, UK Type: Maintenance Duration: 4 hours and 43 minutes Feb 28, 23:00:00 GMT+0 - Identified - We are scheduling maintenance during this time to improve our network configurations. Hypervisors may experience a reboot at some point during this maintenance period. Mar 1, 03:43:26 GMT+0 - Completed - Maintenance complete. All network services for our cloud compute in London have successfully came back online. Feb 28, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours and 43 minutes

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are scheduling maintenance during this time to improve our network configurations. Hypervisors may experience a reboot at some point during this maintenance period..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:43:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance complete. All network services for our cloud compute in London have successfully came back online..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 28 Feb 2025 23:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm7jcctmf00016gvgvrhr582d https://status.chargeditsolutions.com/maintenance/cm7jcctmf00016gvgvrhr582d Phoenix, US DDoS Protection Type: Incident Duration: 4 hours and 12 minutes Feb 25, 04:20:19 GMT+0 - Resolved - This incident has been resolved. Feb 25, 00:08:02 GMT+0 - Investigating - We are currently investigating elevated latency and packet loss at our Phoenix location. Feb 25, 00:59:21 GMT+0 - Monitoring - Our upstream carrier has implemented a fix, we are continuing to monitor the repair. Type: Incident

Duration: 4 hours and 12 minutes

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>04:20:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>00:08:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating elevated latency and packet loss at our Phoenix location..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>00:59:21</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream carrier has implemented a fix, we are continuing to monitor the repair..</p> ]]> Tue, 25 Feb 2025 00:08:02 +0000 https://status.chargeditsolutions.com/incident/cm7jqa1t30080120jao5plz7g https://status.chargeditsolutions.com/incident/cm7jqa1t30080120jao5plz7g London, UK - Network Connectivity Type: Incident Duration: 8 days, 21 hours and 2 minutes Feb 20, 02:29:13 GMT+0 - Monitoring - Connectivity re-routed to Warsaw, Poland at this time. Feb 19, 22:35:18 GMT+0 - Monitoring - DDoS protection services in London are currently re-routed to Madrid, Spain. Customers may see elevated latency until this is resolved. Feb 20, 22:47:18 GMT+0 - Monitoring - Rerouted to Madrid, Spain. Feb 26, 13:15:42 GMT+0 - Monitoring - Connectivity is now re-routed to Amsterdam. Feb 28, 19:37:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 days, 21 hours and 2 minutes

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>02:29:13</var> GMT+0</small><br><strong>Monitoring</strong> - Connectivity re-routed to Warsaw, Poland at this time..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>22:35:18</var> GMT+0</small><br><strong>Monitoring</strong> - DDoS protection services in London are currently re-routed to Madrid, Spain. Customers may see elevated latency until this is resolved..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>22:47:18</var> GMT+0</small><br><strong>Monitoring</strong> - Rerouted to Madrid, Spain..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>13:15:42</var> GMT+0</small><br><strong>Monitoring</strong> - Connectivity is now re-routed to Amsterdam..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>19:37:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Feb 2025 22:35:18 +0000 https://status.chargeditsolutions.com/incident/cm7chrjle006d95jrm2x4z0v4 https://status.chargeditsolutions.com/incident/cm7chrjle006d95jrm2x4z0v4 Phoenix, US - Network Connectivity Type: Incident Duration: 14 minutes Feb 8, 22:51:59 GMT+0 - Identified - We are currently seeing elevated latency and packet loss over routes traveling via Cogent in the US west coast, and are working on mitigating this issue. Feb 8, 23:06:19 GMT+0 - Resolved - This incident has been resolved. Traffic has been moved away from Cogent and rebalanced. Type: Incident

Duration: 14 minutes

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:51:59</var> GMT+0</small><br><strong>Identified</strong> - We are currently seeing elevated latency and packet loss over routes traveling via Cogent in the US west coast, and are working on mitigating this issue..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>23:06:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Traffic has been moved away from Cogent and rebalanced..</p> ]]> Sat, 8 Feb 2025 22:51:59 +0000 https://status.chargeditsolutions.com/incident/cm6wsimqg0074byfuopea1b9h https://status.chargeditsolutions.com/incident/cm6wsimqg0074byfuopea1b9h Phoenix, US - DDoS Protection Type: Incident Duration: 7 days, 11 hours and 33 minutes Feb 8, 15:23:00 GMT+0 - Identified - DDoS protection services in Phoenix are currently re-routed to Kansas City. Customers may see elevated latency until this is resolved. Feb 8, 22:52:57 GMT+0 - Identified - DDoS protection services are now rerouted to New York. We are working with our upstream provider to resolve this issue. Further updates will be provided once available. Feb 10, 15:14:38 GMT+0 - Identified - DDoS protection connectivity is now routed back to Kansas City at this time. We are continuing to monitor and provide updates when available. Feb 11, 13:52:34 GMT+0 - Monitoring - DDoS protection services in Phoenix are now routed to Salt Lake City. Network performance is deemed to no longer be in a degraded status; this incident will be kept open to continue monitoring and providing updates when able. Feb 16, 01:26:26 GMT+0 - Monitoring - DDoS protected customers may see elevated latency for a short period of time in our Phoenix location as our upstream provider brings up and rebalances traffic at their LAX center. Updates will continue to be posted when available. Feb 16, 02:56:08 GMT+0 - Resolved - DDoS protection services in our Phoenix location have been fully restored. This incident has been closed out. If you are still experiencing issues, please contact your designated account manager. Type: Incident

Duration: 7 days, 11 hours and 33 minutes

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:23:00</var> GMT+0</small><br><strong>Identified</strong> - DDoS protection services in Phoenix are currently re-routed to Kansas City. Customers may see elevated latency until this is resolved..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:52:57</var> GMT+0</small><br><strong>Identified</strong> - DDoS protection services are now rerouted to New York. We are working with our upstream provider to resolve this issue. Further updates will be provided once available..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>15:14:38</var> GMT+0</small><br><strong>Identified</strong> - DDoS protection connectivity is now routed back to Kansas City at this time. We are continuing to monitor and provide updates when available..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>13:52:34</var> GMT+0</small><br><strong>Monitoring</strong> - DDoS protection services in Phoenix are now routed to Salt Lake City. Network performance is deemed to no longer be in a degraded status; this incident will be kept open to continue monitoring and providing updates when able..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>01:26:26</var> GMT+0</small><br><strong>Monitoring</strong> - DDoS protected customers may see elevated latency for a short period of time in our Phoenix location as our upstream provider brings up and rebalances traffic at their LAX center. Updates will continue to be posted when available..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>02:56:08</var> GMT+0</small><br><strong>Resolved</strong> - DDoS protection services in our Phoenix location have been fully restored. This incident has been closed out. If you are still experiencing issues, please contact your designated account manager..</p> ]]> Sat, 8 Feb 2025 15:23:00 +0000 https://status.chargeditsolutions.com/incident/cm6wch8bk002qaclpjl8djzww https://status.chargeditsolutions.com/incident/cm6wch8bk002qaclpjl8djzww Scheduled Maintenance - Cloud Compute - Phoenix, AZ Type: Maintenance Duration: 5 hours and 52 minutes Jan 25, 03:05:38 GMT+0 - Identified - Maintenance is now in progress. Customers will experience outages during this time. Jan 25, 08:57:59 GMT+0 - Completed - Maintenance on our cloud compute in Phoenix has completed, and services have been restored for all customers. We have upgraded hardware, and successfully added additional capacity as well as the addition of a new product - block storage. More to come soon on our website. Jan 25, 02:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our cloud compute infrastructure in our Phoenix location to implement system-wide improvements. All VPS instances will experience downtime during this maintenance window. We recommend implementing any necessary redundancy measures before the maintenance period begins. We appreciate your patience as we work to maintain optimal performance of our infrastructure. For any concerns, please contact our support team. Please note this maintenance was initially scheduled for January 22nd, and moved to January 24th at the same time. Type: Maintenance

Duration: 5 hours and 52 minutes

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>03:05:38</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. Customers will experience outages during this time..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>08:57:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance on our cloud compute in Phoenix has completed, and services have been restored for all customers. We have upgraded hardware, and successfully added additional capacity as well as the addition of a new product - block storage. More to come soon on our website..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our cloud compute infrastructure in our Phoenix location to implement system-wide improvements. All VPS instances will experience downtime during this maintenance window. We recommend implementing any necessary redundancy measures before the maintenance period begins. We appreciate your patience as we work to maintain optimal performance of our infrastructure. For any concerns, please contact our support team. Please note this maintenance was initially scheduled for January 22nd, and moved to January 24th at the same time..</p> ]]> Sat, 25 Jan 2025 02:00:00 +0000 https://status.chargeditsolutions.com/maintenance/cm67h1vqq001811joprl0y0cv https://status.chargeditsolutions.com/maintenance/cm67h1vqq001811joprl0y0cv Miami, US - Network Connectivity Type: Incident Duration: 5 days, 7 hours and 23 minutes Jan 23, 20:21:35 GMT+0 - Identified - We are aware of issues with our Miami location at this time, and are actively working with our upstream provider to restore connectivity. Jan 25, 20:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Customers may not be able to access their services at this time. Feb 13, 14:42:29 GMT+0 - Monitoring - Network connectivity in Miami is now stable and currently routed to Dallas. We will provide updates when available. Mar 1, 03:44:12 GMT+0 - Resolved - This incident has been resolved. Feb 1, 15:22:00 GMT+0 - Identified - Network services in Miami are rerouted to Dallas at this time. Type: Incident

Duration: 5 days, 7 hours and 23 minutes

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>20:21:35</var> GMT+0</small><br><strong>Identified</strong> - We are aware of issues with our Miami location at this time, and are actively working with our upstream provider to restore connectivity..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Customers may not be able to access their services at this time..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>14:42:29</var> GMT+0</small><br><strong>Monitoring</strong> - Network connectivity in Miami is now stable and currently routed to Dallas. We will provide updates when available..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:44:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:22:00</var> GMT+0</small><br><strong>Identified</strong> - Network services in Miami are rerouted to Dallas at this time..</p> ]]> Thu, 23 Jan 2025 20:21:35 +0000 https://status.chargeditsolutions.com/incident/cm69s3kmi003anehu1balczxk https://status.chargeditsolutions.com/incident/cm69s3kmi003anehu1balczxk