Charged IT Solutions LLC - Notice history

Customers on our protected network may have experienced a temporary loss of connectivity as our upstream re-routed traffic from PHX over to LAX. We're working with our provider to determine the cause at this time.

Timestamp: 18:21:43 MST to 18:25 MST.

Customers may have experienced increased latency on their DDoS protected services as of today. We were recently made aware of this and have implemented a work-around. Our internal monitoring did not pick this up, and we are looking into why this was the case.

Please note: This was a repeat of an incident on 6/12 that exhibited the same behavior, with routing from Path back to us. Customers may have also experienced short blips in TCP connectivity as we applied mitigations and as routes re-converged through the period 10:50-11 PM ET. We are continuing to monitor for stability.

A dependency on our gear in London for connecting our clients on our DDoS protected services was swiftly identified and removed. Customers may have experienced a loss in connectivity from 9:00AM ET to 9:03AM ET.

We are currently investigating this incident.

Customers may have noticed a blip in connectivity for remote transit; this incident has been resolved and will be adjusted in a future system upgrade in the next coming month to prevent re-occurance.