Charged IT Solutions LLC - Notice history

Notice history

Apr 2025

VPS Migration - All Service Locations
  • Update
    Update

    Please note: for any customers who have not yet migrated to our rebuilt VPS platform, the cutoff date for this is Tuesday. All services will be removed and cancelled out for customers that have not migrated over.

  • Resolved
    Resolved

    This migration is now complete, all VPS services are online and fully operational. If you have not received any new credentials to setup your VPS on our new platform, please reach out to us via your account manager, support [@] chargeditsolutions.com, or by opening a ticket via your client portal.

  • Update
    Update

    London has been completed as of this morning and is stable. We will be migrating customers in our Phoenix location on Wednesday, April 9th.

  • Update
    Update

    We have migrated Miami, and are now working on London. Customers at this location will receive emails regarding next steps, and will have their current VPS moved to a different location with a new IP address on April 6th.

  • Monitoring
    Monitoring

    We are currently working on migrating and rebuilding our VPS infrastructure for better performance and connectivity across our 3 currently available service locations: Phoenix, Miami, and London (UK). During this time, we will be individually coordinating migrations with customers in these service locations and retaining active VM copies across different sites, as customers will have to re-recreate their VPS's. Please expect us to reach out within the end of the week for initial steps. If you have any questions or concerns, please contact your designated account manager.

    - The team @ Charged IT Solutions.

Mar 2025

Feb 2025

Phoenix, US - DDoS Protection
  • Resolved
    Resolved

    DDoS protection services in our Phoenix location have been fully restored. This incident has been closed out. If you are still experiencing issues, please contact your designated account manager.

  • Update
    Update

    DDoS protected customers may see elevated latency for a short period of time in our Phoenix location as our upstream provider brings up and rebalances traffic at their LAX center. Updates will continue to be posted when available.

  • Monitoring
    Monitoring

    DDoS protection services in Phoenix are now routed to Salt Lake City. Network performance is deemed to no longer be in a degraded status; this incident will be kept open to continue monitoring and providing updates when able.

  • Update
    Update

    DDoS protection connectivity is now routed back to Kansas City at this time. We are continuing to monitor and provide updates when available.

  • Update
    Update

    DDoS protection services are now rerouted to New York. We are working with our upstream provider to resolve this issue. Further updates will be provided once available.

  • Identified
    Identified

    DDoS protection services in Phoenix are currently re-routed to Kansas City. Customers may see elevated latency until this is resolved.

Feb 2025 to Apr 2025

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