Charged IT Solutions LLC - Notice history

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chargeditsolutions.com - Operational

Notice history

May 2025

Scheduled Maintenance - London, UK - DDoS Protection
Scheduled for May 28, 2025 at 10:00 PM – May 29, 2025 at 3:00 AM about 5 hours
  • Update
    May 28, 2025 at 10:00 PM
    Planned
    May 28, 2025 at 10:00 PM

    Our upstream provider will be performing upgrades to their London point of presence during this time. We expect our services to automatically transition over to connecting to a different nearby point of presence; most possibly Frankfurt, however we may see a break in TCP & UDP traffic while this connectivity transition occurs. It is expected for connectivity to smoothly rebalance once our upstream's London PoP is brought back online.

  • Planned
    May 14, 2025 at 8:21 PM
    Planned
    May 14, 2025 at 8:21 PM

    Delayed to May 28th.

Scheduled Maintenance - Amsterdam, NL - DDoS Protection
  • Completed
    May 15, 2025 at 4:00 AM
    Completed
    May 15, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 15, 2025 at 12:00 AM
    In progress
    May 15, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 15, 2025 at 12:00 AM
    Planned
    May 15, 2025 at 12:00 AM

    Our upstream provider's Tier 1 transit provider, GTT will be performing upgrades to their Amsterdam point of presence during this time. We expect our services to automatically transition over to connecting to a different nearby point of presence; however we may see a break in TCP & UDP traffic while this connectivity transition occurs. It is expected for connectivity to smoothly rebalance once this PoP is brought back online.

Scheduled Maintenance - Phoenix, US - Network Connectivity
  • Completed
    May 04, 2025 at 12:00 PM
    Completed
    May 04, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    May 04, 2025 at 10:00 AM
    In progress
    May 04, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    May 04, 2025 at 10:00 AM
    Planned
    May 04, 2025 at 10:00 AM

    One of our network providers on our datacenter transit blend will be performing planned maintenance on one of their redundant circuits. There is no expected service disruption, however there may be a brief moment of minimal higher latency/packet loss as traffic is automaticaly shifted to another circuit.

Apr 2025

Intermittent Connectivity - Chicago, US
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are receiving reports of intermittment connectivity / packet loss at our remote connectivity PoP in Chicago. We are aware and working towards a resolution.

Scheduled Maintenance - London, UK - DDoS Protection
  • Completed
    April 09, 2025 at 12:00 AM
    Completed
    April 09, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    April 08, 2025 at 10:00 PM
    In progress
    April 08, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 08, 2025 at 10:00 PM
    Planned
    April 08, 2025 at 10:00 PM

    Our upstream protection provider in London is working to improve the capabilities of their routing platform, and will be upgrading their edge routers. No service impact is expected for customer services, as connectivity will be preemptively routed to a different PoP. This may however, slightly increase latency.

VPS Migration - All Service Locations
  • Update
    Update

    Please note: for any customers who have not yet migrated to our rebuilt VPS platform, the cutoff date for this is Tuesday. All services will be removed and cancelled out for customers that have not migrated over.

  • Resolved
    Resolved

    This migration is now complete, all VPS services are online and fully operational. If you have not received any new credentials to setup your VPS on our new platform, please reach out to us via your account manager, support [@] chargeditsolutions.com, or by opening a ticket via your client portal.

  • Update
    Update

    London has been completed as of this morning and is stable. We will be migrating customers in our Phoenix location on Wednesday, April 9th.

  • Update
    Update

    We have migrated Miami, and are now working on London. Customers at this location will receive emails regarding next steps, and will have their current VPS moved to a different location with a new IP address on April 6th.

  • Monitoring
    Monitoring

    We are currently working on migrating and rebuilding our VPS infrastructure for better performance and connectivity across our 3 currently available service locations: Phoenix, Miami, and London (UK). During this time, we will be individually coordinating migrations with customers in these service locations and retaining active VM copies across different sites, as customers will have to re-recreate their VPS's. Please expect us to reach out within the end of the week for initial steps. If you have any questions or concerns, please contact your designated account manager.

    - The team @ Charged IT Solutions.

Mar 2025

Scheduled Maintenance - Chicago, IL - Remote DDoS Protection
  • Completed
    March 30, 2025 at 4:00 AM
    Completed
    March 30, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    March 30, 2025 at 1:00 AM
    In progress
    March 30, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 30, 2025 at 1:00 AM
    Planned
    March 30, 2025 at 1:00 AM

    Customers connected to our LB in Chicago will see drops in connectivity during this maintenance window as we work to improve overall performance.

Emergency Maintenance - DDoS Protection - Phoenix, US
  • Resolved
    Resolved

    This incident has been resolved. All customers in our Phoenix location should have stable connectivity at this time. We will post an RCA during business hours.

  • Monitoring
    Monitoring

    We've successfully brought our network equipment in Phoenix back online and to a fully functional state. Customers are being restored; RCA to come soon.

  • Update
    Update

    We will be rebuilding network configurations across our network stack for the entirety of today to ensure these problems do not occur again. All customers will be affected at some point during this time, we will issue SLA credits accordingly. Please do not message our staff members asking for updates; this will only hinder progress. We will post updates as we have them accordingly on our status page.

  • Identified
    Identified

    We've been informed that customers have been experiencing degraded connectivity with DDoS-protected services in Phoenix after our failed maintenance window that was opened a few days ago. After investigating, we are seeing that Path-bound traffic is being routed asymmetrically. We will be working on resolving this ASAP. During this time, customers will see blips and outages as we restore service to full capacity.

Scheduled Maintenance - Phoenix, AZ - DDoS Protection
  • Completed
    March 27, 2025 at 3:20 AM
    Completed
    March 27, 2025 at 3:20 AM

    Due to extended downtime during this maintenance window, we have had to revert our configuration changes on our core switches. This maintenance window to enhance our network configurations in Phoenix was not successfully completed, and we will be revisiting this soon.

  • In progress
    March 27, 2025 at 1:00 AM
    In progress
    March 27, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 1:00 AM
    Planned
    March 27, 2025 at 1:00 AM

    We are planning for scheduled maintenance during this time period to further improve and enhance our network configurations at our Phoenix location. Customers may expect anywhere from 5 to 30 minutes of downtime during this window.

Scheduled Maintenance - Network Connectivity - London, UK
  • Completed
    March 18, 2025 at 6:00 AM
    Completed
    March 18, 2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2025 at 2:00 AM
    In progress
    March 18, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 18, 2025 at 2:00 AM
    Planned
    March 18, 2025 at 2:00 AM

    One of our upstream transit providers will be conducting maintenance during this time. We expect brief, minimal disruptions in connectivity during this time as routes re-establish when connectivity is rerouted.

Global Connectivity - DDoS Protection Platform
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently receiving reports of intermittent connectivity issues and BGP re-establishments across the board with our DDoS protection provider's filtering and connectivity PoPs. We see this in our internal tooling and will closely monitor connectivity. Our team will keep this incident until we are sure that these "blips" are resolved.

    Please note, if you are connected to a filtering and connectivity location that goes offline, you will be automatically rerouted to one that is active and online.

Mar 2025 to May 2025

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