Charged IT Solutions LLC - Notice history

All systems operational

Notice history

Apr 2025

Intermittent Connectivity - Chicago, US
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are receiving reports of intermittment connectivity / packet loss at our remote connectivity PoP in Chicago. We are aware and working towards a resolution.

Scheduled Maintenance - London, UK - DDoS Protection
  • Completed
    April 09, 2025 at 12:00 AM
    Completed
    April 09, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    April 08, 2025 at 10:00 PM
    In progress
    April 08, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 08, 2025 at 10:00 PM
    Planned
    April 08, 2025 at 10:00 PM

    Our upstream protection provider in London is working to improve the capabilities of their routing platform, and will be upgrading their edge routers. No service impact is expected for customer services, as connectivity will be preemptively routed to a different PoP. This may however, slightly increase latency.

VPS Migration - All Service Locations
  • Update
    Update

    Please note: for any customers who have not yet migrated to our rebuilt VPS platform, the cutoff date for this is Tuesday. All services will be removed and cancelled out for customers that have not migrated over.

  • Resolved
    Resolved

    This migration is now complete, all VPS services are online and fully operational. If you have not received any new credentials to setup your VPS on our new platform, please reach out to us via your account manager, support [@] chargeditsolutions.com, or by opening a ticket via your client portal.

  • Update
    Update

    London has been completed as of this morning and is stable. We will be migrating customers in our Phoenix location on Wednesday, April 9th.

  • Update
    Update

    We have migrated Miami, and are now working on London. Customers at this location will receive emails regarding next steps, and will have their current VPS moved to a different location with a new IP address on April 6th.

  • Monitoring
    Monitoring

    We are currently working on migrating and rebuilding our VPS infrastructure for better performance and connectivity across our 3 currently available service locations: Phoenix, Miami, and London (UK). During this time, we will be individually coordinating migrations with customers in these service locations and retaining active VM copies across different sites, as customers will have to re-recreate their VPS's. Please expect us to reach out within the end of the week for initial steps. If you have any questions or concerns, please contact your designated account manager.

    - The team @ Charged IT Solutions.

Mar 2025

Scheduled Maintenance - Chicago, IL - Remote DDoS Protection
  • Completed
    March 30, 2025 at 4:00 AM
    Completed
    March 30, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    March 30, 2025 at 1:00 AM
    In progress
    March 30, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 30, 2025 at 1:00 AM
    Planned
    March 30, 2025 at 1:00 AM

    Customers connected to our LB in Chicago will see drops in connectivity during this maintenance window as we work to improve overall performance.

Emergency Maintenance - DDoS Protection - Phoenix, US
  • Resolved
    Resolved

    This incident has been resolved. All customers in our Phoenix location should have stable connectivity at this time. We will post an RCA during business hours.

  • Monitoring
    Monitoring

    We've successfully brought our network equipment in Phoenix back online and to a fully functional state. Customers are being restored; RCA to come soon.

  • Update
    Update

    We will be rebuilding network configurations across our network stack for the entirety of today to ensure these problems do not occur again. All customers will be affected at some point during this time, we will issue SLA credits accordingly. Please do not message our staff members asking for updates; this will only hinder progress. We will post updates as we have them accordingly on our status page.

  • Identified
    Identified

    We've been informed that customers have been experiencing degraded connectivity with DDoS-protected services in Phoenix after our failed maintenance window that was opened a few days ago. After investigating, we are seeing that Path-bound traffic is being routed asymmetrically. We will be working on resolving this ASAP. During this time, customers will see blips and outages as we restore service to full capacity.

Scheduled Maintenance - Phoenix, AZ - DDoS Protection
  • Completed
    March 27, 2025 at 3:20 AM
    Completed
    March 27, 2025 at 3:20 AM

    Due to extended downtime during this maintenance window, we have had to revert our configuration changes on our core switches. This maintenance window to enhance our network configurations in Phoenix was not successfully completed, and we will be revisiting this soon.

  • In progress
    March 27, 2025 at 1:00 AM
    In progress
    March 27, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 1:00 AM
    Planned
    March 27, 2025 at 1:00 AM

    We are planning for scheduled maintenance during this time period to further improve and enhance our network configurations at our Phoenix location. Customers may expect anywhere from 5 to 30 minutes of downtime during this window.

Scheduled Maintenance - Network Connectivity - London, UK
  • Completed
    March 18, 2025 at 6:00 AM
    Completed
    March 18, 2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2025 at 2:00 AM
    In progress
    March 18, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 18, 2025 at 2:00 AM
    Planned
    March 18, 2025 at 2:00 AM

    One of our upstream transit providers will be conducting maintenance during this time. We expect brief, minimal disruptions in connectivity during this time as routes re-establish when connectivity is rerouted.

Global Connectivity - DDoS Protection Platform
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently receiving reports of intermittent connectivity issues and BGP re-establishments across the board with our DDoS protection provider's filtering and connectivity PoPs. We see this in our internal tooling and will closely monitor connectivity. Our team will keep this incident until we are sure that these "blips" are resolved.

    Please note, if you are connected to a filtering and connectivity location that goes offline, you will be automatically rerouted to one that is active and online.

Feb 2025

Scheduled Maintenance - Cloud Compute - London, UK
  • Completed
    March 01, 2025 at 3:43 AM
    Completed
    March 01, 2025 at 3:43 AM

    Maintenance complete. All network services for our cloud compute in London have successfully came back online.

  • In progress
    February 28, 2025 at 11:00 PM
    In progress
    February 28, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 28, 2025 at 11:00 PM
    Planned
    February 28, 2025 at 11:00 PM

    We are scheduling maintenance during this time to improve our network configurations. Hypervisors may experience a reboot at some point during this maintenance period.

Phoenix, US DDoS Protection
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our upstream carrier has implemented a fix, we are continuing to monitor the repair.

  • Investigating
    Investigating

    We are currently investigating elevated latency and packet loss at our Phoenix location.

London, UK - Network Connectivity
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Connectivity is now re-routed to Amsterdam.

  • Update
    Update

    Rerouted to Madrid, Spain.

  • Update
    Update

    Connectivity re-routed to Warsaw, Poland at this time.

  • Monitoring
    Monitoring

    DDoS protection services in London are currently re-routed to Madrid, Spain. Customers may see elevated latency until this is resolved.

Phoenix, US - Network Connectivity
  • Resolved
    Resolved

    This incident has been resolved. Traffic has been moved away from Cogent and rebalanced.

  • Identified
    Identified

    We are currently seeing elevated latency and packet loss over routes traveling via Cogent in the US west coast, and are working on mitigating this issue.

Phoenix, US - DDoS Protection
  • Resolved
    Resolved

    DDoS protection services in our Phoenix location have been fully restored. This incident has been closed out. If you are still experiencing issues, please contact your designated account manager.

  • Update
    Update

    DDoS protected customers may see elevated latency for a short period of time in our Phoenix location as our upstream provider brings up and rebalances traffic at their LAX center. Updates will continue to be posted when available.

  • Monitoring
    Monitoring

    DDoS protection services in Phoenix are now routed to Salt Lake City. Network performance is deemed to no longer be in a degraded status; this incident will be kept open to continue monitoring and providing updates when able.

  • Update
    Update

    DDoS protection connectivity is now routed back to Kansas City at this time. We are continuing to monitor and provide updates when available.

  • Update
    Update

    DDoS protection services are now rerouted to New York. We are working with our upstream provider to resolve this issue. Further updates will be provided once available.

  • Identified
    Identified

    DDoS protection services in Phoenix are currently re-routed to Kansas City. Customers may see elevated latency until this is resolved.

Feb 2025 to Apr 2025

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