Charged IT Solutions LLC - Notice history

DDoS Protection under maintenance

Notice history

Mar 2025

Scheduled Maintenance - Chicago, IL - Remote DDoS Protection
Scheduled for March 30, 2025 at 1:00 AM – 4:00 AM about 3 hours
  • Planned
    March 30, 2025 at 1:00 AM
    Planned
    March 30, 2025 at 1:00 AM

    Customers connected to our LB in Chicago will see drops in connectivity during this maintenance window as we work to improve overall performance.

Emergency Maintenance - DDoS Protection - Phoenix, US
  • Identified
    Identified

    We've been informed that customers have been experiencing degraded connectivity with DDoS-protected services in Phoenix after our failed maintenance window that was opened a few days ago. After investigating, we are seeing that Path-bound traffic is being routed asymmetrically. We will be working on resolving this ASAP. During this time, customers will see blips and outages as we restore service to full capacity.

Scheduled Maintenance - Phoenix, AZ - DDoS Protection
  • Completed
    March 27, 2025 at 3:20 AM
    Completed
    March 27, 2025 at 3:20 AM

    Due to extended downtime during this maintenance window, we have had to revert our configuration changes on our core switches. This maintenance window to enhance our network configurations in Phoenix was not successfully completed, and we will be revisiting this soon.

  • In progress
    March 27, 2025 at 1:00 AM
    In progress
    March 27, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 1:00 AM
    Planned
    March 27, 2025 at 1:00 AM

    We are planning for scheduled maintenance during this time period to further improve and enhance our network configurations at our Phoenix location. Customers may expect anywhere from 5 to 30 minutes of downtime during this window.

Scheduled Maintenance - Network Connectivity - London, UK
  • Completed
    March 18, 2025 at 6:00 AM
    Completed
    March 18, 2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    March 18, 2025 at 2:00 AM
    In progress
    March 18, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 18, 2025 at 2:00 AM
    Planned
    March 18, 2025 at 2:00 AM

    One of our upstream transit providers will be conducting maintenance during this time. We expect brief, minimal disruptions in connectivity during this time as routes re-establish when connectivity is rerouted.

Global Connectivity - DDoS Protection Platform
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently receiving reports of intermittent connectivity issues and BGP re-establishments across the board with our DDoS protection provider's filtering and connectivity PoPs. We see this in our internal tooling and will closely monitor connectivity. Our team will keep this incident until we are sure that these "blips" are resolved.

    Please note, if you are connected to a filtering and connectivity location that goes offline, you will be automatically rerouted to one that is active and online.

Feb 2025

Scheduled Maintenance - Cloud Compute - London, UK
  • Completed
    March 01, 2025 at 3:43 AM
    Completed
    March 01, 2025 at 3:43 AM

    Maintenance complete. All network services for our cloud compute in London have successfully came back online.

  • In progress
    February 28, 2025 at 11:00 PM
    In progress
    February 28, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 28, 2025 at 11:00 PM
    Planned
    February 28, 2025 at 11:00 PM

    We are scheduling maintenance during this time to improve our network configurations. Hypervisors may experience a reboot at some point during this maintenance period.

Phoenix, US DDoS Protection
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our upstream carrier has implemented a fix, we are continuing to monitor the repair.

  • Investigating
    Investigating

    We are currently investigating elevated latency and packet loss at our Phoenix location.

London, UK - Network Connectivity
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Connectivity is now re-routed to Amsterdam.

  • Update
    Update

    Rerouted to Madrid, Spain.

  • Update
    Update

    Connectivity re-routed to Warsaw, Poland at this time.

  • Monitoring
    Monitoring

    DDoS protection services in London are currently re-routed to Madrid, Spain. Customers may see elevated latency until this is resolved.

Phoenix, US - Network Connectivity
  • Resolved
    Resolved

    This incident has been resolved. Traffic has been moved away from Cogent and rebalanced.

  • Identified
    Identified

    We are currently seeing elevated latency and packet loss over routes traveling via Cogent in the US west coast, and are working on mitigating this issue.

Phoenix, US - DDoS Protection
  • Resolved
    Resolved

    DDoS protection services in our Phoenix location have been fully restored. This incident has been closed out. If you are still experiencing issues, please contact your designated account manager.

  • Update
    Update

    DDoS protected customers may see elevated latency for a short period of time in our Phoenix location as our upstream provider brings up and rebalances traffic at their LAX center. Updates will continue to be posted when available.

  • Monitoring
    Monitoring

    DDoS protection services in Phoenix are now routed to Salt Lake City. Network performance is deemed to no longer be in a degraded status; this incident will be kept open to continue monitoring and providing updates when able.

  • Update
    Update

    DDoS protection connectivity is now routed back to Kansas City at this time. We are continuing to monitor and provide updates when available.

  • Update
    Update

    DDoS protection services are now rerouted to New York. We are working with our upstream provider to resolve this issue. Further updates will be provided once available.

  • Identified
    Identified

    DDoS protection services in Phoenix are currently re-routed to Kansas City. Customers may see elevated latency until this is resolved.

Jan 2025

Scheduled Maintenance - Cloud Compute - Phoenix, AZ
  • Completed
    January 25, 2025 at 8:57 AM
    Completed
    January 25, 2025 at 8:57 AM

    Maintenance on our cloud compute in Phoenix has completed, and services have been restored for all customers. We have upgraded hardware, and successfully added additional capacity as well as the addition of a new product - block storage. More to come soon on our website.

  • In progress
    January 25, 2025 at 3:05 AM
    In progress
    January 25, 2025 at 3:05 AM

    Maintenance is now in progress. Customers will experience outages during this time.

  • Planned
    January 25, 2025 at 2:00 AM
    Planned
    January 25, 2025 at 2:00 AM

    We will be performing scheduled maintenance on our cloud compute infrastructure in our Phoenix location to implement system-wide improvements. All VPS instances will experience downtime during this maintenance window. We recommend implementing any necessary redundancy measures before the maintenance period begins.

    We appreciate your patience as we work to maintain optimal performance of our infrastructure. For any concerns, please contact our support team.

    Please note this maintenance was initially scheduled for January 22nd, and moved to January 24th at the same time.

Miami, US - Network Connectivity
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Network connectivity in Miami is now stable and currently routed to Dallas. We will provide updates when available.

  • Update
    Update

    Network services in Miami are rerouted to Dallas at this time.

  • Update
    Update

    We are continuing to work on a fix for this incident. Customers may not be able to access their services at this time.

  • Identified
    Identified

    We are aware of issues with our Miami location at this time, and are actively working with our upstream provider to restore connectivity.

Jan 2025 to Mar 2025

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