Charged IT Solutions LLC - Notice history

Customers on our protected network may have experienced a temporary loss of connectivity as our upstream re-routed traffic from PHX over to LAX. We're working with our provider to determine the cause at this time.

Timestamp: 18:21:43 MST to 18:25 MST.

Customers may have experienced increased latency on their DDoS protected services as of today. We were recently made aware of this and have implemented a work-around. Our internal monitoring did not pick this up, and we are looking into why this was the case.

Please note: This was a repeat of an incident on 6/12 that exhibited the same behavior, with routing from Path back to us. Customers may have also experienced short blips in TCP connectivity as we applied mitigations and as routes re-converged through the period 10:50-11 PM ET. We are continuing to monitor for stability.

A dependency on our gear in London for connecting our clients on our DDoS protected services was swiftly identified and removed. Customers may have experienced a loss in connectivity from 9:00AM ET to 9:03AM ET.

We are currently investigating this incident.

We are aware of elevated latency for traffic transiting our upstream provider for our DDoS protection services in Phoenix. We have engaged our upstream and will post updates when available.

Customers may have noticed a blip in connectivity for remote transit; this incident has been resolved and will be adjusted in a future system upgrade in the next coming month to prevent re-occurance.